Refund policy

At Cali Home, we want you to love your purchase. However, if you need to return or exchange an item, please review our policy below:

1. Return and Exchange Window
You have 3 days from the date of receiving your product to initiate a return or exchange. After this period, we cannot accommodate any requests.

2. Eligibility for Returns and Exchanges
Returns and exchanges are only accepted under the following conditions:

• The product is damaged, cracked, or broken upon arrival.

• The product dimensions do not match the specifications provided at the time of purchase.

3. Non-Eligible Returns
Please note that we do not accept returns or exchanges for the following reasons:

• Products that have been improperly cleaned or handled after receipt.

• Products that do not meet the client's expectations regarding size or fit, as all dimensions are clearly stated in the product descriptions.

4. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at calihome.eg@gmail.com or through our social media channels within the 14-day window. Be sure to include your order number and details of the issue.

5. Return Shipping
If your return or exchange is approved, we will provide instructions for returning the product. Customers are responsible for return shipping costs unless the return is due to a defective item.

6. Refund Process
Once we receive the returned item and verify its condition, we will process your refund within 5 working days. Refunds will be issued to the original payment method.

7. Final Note
We take great care in packaging our products and providing accurate descriptions. Please review all product details carefully before making a purchase.

Thank you for choosing Cali Home!